AI Voice Agents

Every Call Answered. Every Lead Qualified.

“Every call answered. Every lead qualified. Every hour of the day.” Overview: Plexus AI Voice Agents are human-sounding conversational systems that handle real phone calls end to end — inbound and outbound. They greet the caller, understand intent in natural speech, answer from your own knowledge base, capture details, and hand off to a human only when it genuinely matters. Unlike an IVR menu that forces callers through rigid keypad trees, our voice agents listen, handle interruptions gracefully, cope with real Indian accents and code-switching between English and Hindi, and hold a natural back-and-forth conversation. They are built on low-latency speech recognition, large language models grounded in your business data, and lifelike text-to-speech. Every conversation is transcribed, summarised, scored and pushed straight into your CRM — so no enquiry is lost at 2 a.m., and no follow-up depends on someone remembering to make it. Key Features: • Natural, low-latency conversation with interruption and barge-in handling • Multilingual and bilingual support — English, Hindi and Hinglish • Grounded in your own documents, catalogue and pricing — no invented answers • Live CRM, calendar and helpdesk integration • Automatic call transcription, summary and lead scoring • Seamless human handoff with full context, whenever the agent is unsure Applications: • Inbound reception — every call answered, 24/7, with zero hold time • Lead qualification and instant callback for sales teams • Appointment booking, rescheduling and reminders • Order status, delivery tracking and post-sales support • Outbound follow-up, feedback collection and payment reminders • Real-estate site-visit scheduling, working alongside ARTE Why Plexus: • Sub-second response times engineered for real telephony, not demos • Sovereign, India-first data handling with human-in-the-loop review • Guardrails and escalation rules you control — the agent never improvises on price or policy • Deployed into your existing phone number, CRM and workflows With Plexus AI Voice Agents, your phone line stops being a bottleneck and becomes a growth channel — always available, always on-brand, and always logged.